One of the biggest advancements in connectivity is likely to gain a lot more steam this year as mobile carriers continue rollout of the networks that will support it. 5G has been “coming soon” since last year and is widely anticipated. It promises to significantly...
Your office administrator just received a ransomware notice on their workstation and all business data is scrambled, what do they do next? An ice storm is forecast to make roads impassable tomorrow. How do you handle business when no one can make it to the office?...
Every sale you make, visit to your website, damaged shipment, or email conversion is a data point that means something to your company. Data is coming in every moment, even while we’re asleep. So much data is coming in that most companies look at just the...
One thing that technology has done is make it easier to communicate with customers. Contractors now have the ability to automate project updates, set up real-time video conferences, and get real-time alerts when someone has a question. Technology has also...
One of the terms you’ll see being used more frequently, especially when discussing new technology trends this year, is “democratization of expertise.” This term describes the tech simplification trend that started several years ago and is accelerating thanks to...
When our computers and mobile devices first started “pinging” us with an alert here and alert there, it felt helpful and even made us feel special. We knew exactly when a text message was coming in or when a new email message needed our attention. But fast forward a...
Richard Branson famously said, “Employees come first. If you take care of your employees, they will take care of the clients.” While many companies put a lot of effort into employee well-being programs, they don’t always think of them first when it comes to the...
Technology and the speed at which it allows us to deliver information and services has had a profound effect on customer service. 54% of people have higher expectations for the speed and quality of the support they should receive from companies than just a...
We gotten used to technology making complicated things easier even for a novice. For example, you used to have to be an expert at a photo manipulation program like Photoshop to get the filtering effects that anyone can now get with the click of a button on the...
It’s getting harder to remember those “good old days” before email, cloud apps, and smart phones when work was left at the office at 5:00 and you were free of it until you walked in the next morning. Today, we think nothing of checking our work email during dinner or...
