Anytime IT Support.(Seriously, we mean it.)
Unlimited, 24/7 Support. For real.Superior service 24 hours a day, 7 days a week, 366 days a year (on leap years; 365 for the rest)
Our engineers are in the office 24 hours a day, 7 days a week. You can expect to reach an actual engineer (not a call-taker or dispatcher), all day, every day. Emails will get a response within 2 hours regardless of when they were sent in. We don’t have an hourly rate and the term ‘out of scope’ isn’t in our vocabulary. Onsite or remote, support labor is 100% included. Your staff is empowered by having direct access to highly trained engineers who know your network and systems. Our business goals are perfectly aligned with yours. We are highly motivated to ensure your systems are operational, your staff is happy and projects are completed on time and within budget. Our success is directly tied to your up-time and staff happiness.